Terms of Service

These Terms of Service (“Terms”) govern access to and use of the 242 Bites website, subdomains, Vendor Portal, and related services (collectively, the “Platform”) operated by 242 Bites (“we”, “us”, “our”).

By creating a vendor account, placing an order, browsing a kitchen store, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

Vendors must also accept the Vendor Service Level Agreement (“Vendor SLA”) at signup. The Vendor SLA forms part of your agreement with us for kitchen operations on the Platform.

242 Bites provides software that connects independent home kitchens (“Vendors”, “kitchens”) with customers who wish to order prepared food for pickup. We are a technology platform, not a restaurant, caterer, or food seller.

Food is prepared, priced, and sold by each Vendor. Vendors are solely responsible for food safety, licensing, labeling, allergens, portion sizes, and compliance with applicable laws in The Bahamas.

Unless we state otherwise in writing, we do not inspect kitchens, guarantee food quality, or handle cash on behalf of customers. Payment terms are between the customer and the Vendor unless a future payment feature is offered under separate terms.

Vendor accounts are for authorized representatives of the kitchen applying to sell on the Platform. You must provide accurate information and keep your menu, hours, and contact details up to date.

We may approve, suspend, or remove any kitchen listing at our discretion, including for policy violations, customer complaints, or failure to meet the Vendor SLA.

Customers place orders by providing name, phone, email, and order details. You agree to use customer data only to fulfill and communicate about orders, not for unrelated marketing without consent.

An order is an offer to purchase from a Vendor at the prices and items shown when the customer submits the order. Vendors confirm, prepare, and complete orders through the Vendor Portal.

Vendors may mark items sold out or reject orders in accordance with the Vendor SLA. Customers may be invited to revise orders when items are unavailable.

Estimated ready times and pickup instructions are set by the Vendor. 242 Bites is not liable for delays, incorrect pickup information, or failure to collect an order.

Vendors pay platform fees as described in the Vendor SLA and in the Vendor Portal billing summary. Fees may apply per completed large plate, small plate, and per side, dessert, or beverage item on orders that contain no plates, at rates configured for your kitchen or our defaults.

Fees are billed monthly in arrears unless we agree otherwise in writing. Failure to pay may result in suspension of listing or access.

You may not use the Platform for unlawful purposes, to misrepresent your kitchen, to infringe intellectual property, to upload malware, or to harass others.

You grant us a non-exclusive license to display your kitchen name, menu, images, and descriptions on the Platform and in promotional materials for 242 Bites.

We may remove content that violates these Terms or that we reasonably believe harms users or the Platform.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted or error-free operation. Features may change or be discontinued with reasonable notice where practicable.

TO THE FULLEST EXTENT PERMITTED BY LAW, 242 BITES AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM USE OF THE PLATFORM.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum extent permitted by law.

Vendors agree to indemnify and hold harmless 242 Bites from claims, damages, and expenses (including reasonable legal fees) arising from your food operations, your breach of these Terms or the Vendor SLA, your violation of law, or customer illness or injury attributed to your products, except to the extent caused by our gross negligence or willful misconduct.

We may update these Terms from time to time. We will post the revised Terms on the Platform with an updated “Last updated” date. Material changes affecting Vendors may be communicated by email or Portal notice.

Continued use after changes take effect constitutes acceptance. If you do not agree to revised Terms, you must stop using the Platform and may request account closure.

These Terms are governed by the laws of the Commonwealth of The Bahamas, without regard to conflict-of-law rules. Disputes will be subject to the exclusive jurisdiction of the courts of The Bahamas, unless mandatory law requires otherwise.

Questions about these Terms: legal@242bites.com